Our contact details
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts, and characteristics (for example, name, contact details and contents of email correspondence).
How we get the personal information and why we have it
All of the personal information we process is provided to us directly by you for one of the following reasons:
If you email us or use the contact form on our website.
We also receive personal information indirectly, from the following sources in the following scenarios:
If someone known to you asks us to forward information to you about Long Covid Support Scotland. We will not share these details with any other organisation or company unless you specifically request us to do so.
We use the information that you have given us in order to reply to your message.
We may share this information with The Cheyne Gang if you enquire about The Cheyne Gang or request for us to put you in touch with The Cheyne Gang.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
How we store your personal information
Your information is securely stored.
We keep contact information that you provide to us by email or by using the contact form on our website for the purpose of correspondence. We will dispose your information by request.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk